Frequently Asked Questions

Clear answers about what you receive, when delivery timing begins, which questions are accepted, and how the service stays within honest boundaries.

What do I receive?

For a tarot reading, you receive a personalized written PDF by email unless the listing specifies another format. For a symbolic ritual or reflection session, you receive completion confirmation by email; a PDF reading is included only if expressly stated. Check the listing for the exact service, scope, question count, requested information and timing. No physical item is shipped.

Is this a live chat, phone call, or video session?

No. Readings and symbolic services are provided asynchronously unless a product page explicitly states otherwise.

What does personalized mean?

The reading is prepared for the question and context accepted for your order. It is not an unchanged prewritten file sent to every customer.

Do you guarantee accuracy or a future outcome?

No. Tarot is subjective and is written personally for you. We do not guarantee another person’s actions, an exact date, reconciliation, marriage, pregnancy, employment, income, legal success, or any other specific event.

What questions can I ask?

Questions work best when they focus on your choices and experience—for example, “What should I consider before reconnecting?” rather than “Exactly when will this person return?”

What questions do you decline?

We decline medical or mental-health diagnosis, pregnancy or fertility predictions, legal outcomes, investment or gambling decisions, veterinary diagnosis, emergencies, missing persons, claims to verify private thoughts, stalking, guaranteed outcomes, harmful spells, claims to diagnose or remove curses, coercion, verified mediumship, requests involving minors, and confidential information about a non-consenting person.

Requirements vary by listing. Some readings request a first name and birth date; some symbolic services request a full name, birth date and gender. A photograph is optional where stated. Follow your listing, share only the requested context, and contact us before ordering if you are uncomfortable providing a requested detail. Never send identity documents, medical records or intimate images.

When does my delivery time start?

The delivery window starts after payment is confirmed, the required intake is complete, and the question passes the scope review. You add your details in the “Your details for this reading” box on the product page before checkout; if it was left empty, email them with your order number to [email protected]. If information is missing or the question needs replacement, the delivery window has not started.

How does Same Hour work?

Readings are delivered 24/7. For products offering these options, Same Hour means within one hour and Same Day means within 24 hours after successful payment and complete, accepted intake. Other products may offer different deadlines; the selected product and option apply. These labels refer to service delivery or completion, never to when a relationship, financial or spiritual outcome will occur. Contact support before ordering if the selected deadline is unclear.

Is this service suitable for an emergency or professional decision?

No. Do not use a reading to replace medical, mental-health, legal, financial, veterinary, or emergency help. Customers must be at least 18 years old.

What do symbolic rituals promise?

They provide a personalized symbolic practice around your stated intention, with completion confirmation as described in the listing. They do not promise supernatural effects, curse removal, control over another person, health improvements or a specific external result.

Who prepares my order, and who is pictured?

Every PuraTarot reading is personally prepared by Meriem Chrrouhi for your questions. People shown in product covers are advertising models or illustrations, not identification of the assigned reader. Meriem’s authentic photographs are identified on the About page.

Can I cancel or report a delivery problem?

For a reading or symbolic service, email [email protected] with your order number as soon as you wish to cancel. An order cancelled before personalized preparation begins is eligible for a full refund. If work has started but is not complete, contact us immediately; we will explain the work already performed and any cancellation or refund available. Once the personalized service has been completed and its promised reading or completion confirmation delivered, the sale is final and non-refundable for change of mind, disagreement with an interpretation, or failure of a hoped-for emotional, relationship or spiritual outcome. No physical returns or exchanges apply. This policy does not limit remedies for duplicate charges, non-delivery, a materially defective or misdescribed service, a missed promised delivery window, or rights that cannot legally be waived. Contact us so we can investigate and provide an appropriate correction, redelivery or refund. A clarification explains the original reading; additional questions or topics require a new order. The terms in effect when you placed your order apply. See our Cancellations and Refunds policy.

All PuraTarot readings and symbolic services are offered to adults for personal clarity only. They are not medical, mental-health, legal, financial or other professional advice, and no specific outcome is guaranteed. Read the full Tarot Reading Disclaimer.

Reading language, currency and a real sample

Meriem personally prepares your reading in the language you request. Include your preferred language in the product-page details box before adding to cart; English and French are available. Guide en français.

Reference prices are in USD. Stripe may offer eligible customers their local currency alongside USD, with the converted amount and exchange rate displayed before payment. Check the available options, selected currency and final total at checkout.

Read anonymized excerpts from a real written reading and download the PDF sample. Customer reviews appear on our product pages; these are on-site reviews, not an independent review-platform rating.